TERMS OF PURCHASE

These Terms and Conditions of Purchase, the Terms of Service of www.remmenbrakes.com (the “Site”), and the Privacy Policy (together, the “Terms of Purchase”) govern any order, reservation, or purchase you make on the Site. The Terms of Purchase are an agreement between you and Tellar Inc. o/a Remmen Brakes (“Remmen”).

PLEASE CAREFULLY READ THE FOLLOWING TERMS, THE TERMS OF SERVICE, AND THE PRIVACY POLICY, WHICH ARE HEREBY INCORPORATED BY REFERENCE. BY INDICATING YOUR AGREEMENT TO BE BOUND BY THESE TERMS OF PURCHASE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS OF PURCHASE AND THE TERMS OF SERVICE AND TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THE PRIVACY POLICY, AND YOU ENTER INTO A LEGALLY BINDING AGREEMENT WITH REMMEN.

ACCEPTANCE OF ORDERS

Your order will be deemed to be accepted only if and when we send a confirmation of the terms of your order to your email address, and will be subject to these Terms of Purchase and the additional terms and conditions included in your order.

We may limit quantities available for reservation or sale and we reserve the right at any time to reject or correct any order for any reason whatsoever. Unless otherwise indicated, all prices and other amounts are in Canadian dollars.

SHIPMENT AND DELIVERY

For online purchases, the delivery date of your purchase depends on the shipping method you have chosen. Our shipping process and options that you may have with regard to shipment, including delivery method, carrier, and estimated date of delivery or time for delivery, are described during the purchase process but we reserve the right to use a substitute carrier for your purchase at any time, at our discretion.

Remmen may not be held responsible for shipping delays of any kind. All delivery dates provided are approximate and in no way constitute a promise of delivery upon said dates. No discount, return, or any other form of compensation will be provided to any client for late deliveries or for deliveries on a date other than the one estimated at the time of order.

RETURN POLICY

You may choose to return (1) any new item in original packaging and condition, (2) any item under the Remmen Brakes Warranty Policy, and (3) any item received in error.

Contact support@remmenbrakes.com within 60 days of your purchase and provide your original purchase receipt along with information on why you are returning the item to obtain authorization, support, and instructions for the return. Please DO NOT return any item without receiving authorization to return the item via our support team as items that have not been tracked in our system may be lost. Please include a copy of the receipt and a copy of the email correspondence for reference in your returned package.

All items must be returned in its original packaging via pre-paid freight. Collect shipments will be refused and returned to you at your expense.

Returns, exchanges, or warranties on an item without your original purchase receipt will not be accepted. Giveaway items have no warranties.

ALL ITEMS RETURNED MAY BE SUBJECT TO A 15% RESTOCKING/REPACKAGING FEE.

EXCHANGES

Exchanges are handled in the same manner as product returns. To exchange a product, simply contact us within 60 days of purchase. The product must be unused/uninstalled in its original condition and packaging, and with your original purchase receipt.

Certain exceptions and exclusions to our returns policy may apply.

SPECIAL ORDERS

Special orders may not be returned or cancelled under any circumstances.

EXCLUSIONS

Some products are non-refundable and non-exchangeable. These include the following:

  • Gift cards, credits, coupons
  • Products that have been installed
  • Products that have been used
  • Products damaged by abuse, misuse, fire, water, weather, or improper installation
  • Product hardware such as abutments
  • Brake fluid
  • Electrical wiring and equipment
  • Products cut to length or modified
  • Clearance or final sale merchandise

If you have any questions about our return policy, please contact us at support@remmenbrakes.com.

ERRORS

If we discover that a product’s price, description, or specifications are misstated or incorrect, we will endeavour to correct the error on our Site. If we make an error with regard to your order, we may correct or cancel an order at any time and/or edit an order to reflect the correction.

DISCLAIMERS, LIABILITY EXCLUSIONS/LIMITATIONS ON LIABILITY, AND INDEMNITY

OTHER THAN FOR EXPRESS, LEGAL, OR IMPLIED WARRANTIES THAT MAY NOT BE A DISCLAIMER OR EXCLUDED UNDER APPLICABLE LAW, THE PRODUCTS YOU RESERVE OR PURCHASE THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND.

REMMEN AND ITS SUPPLIERS ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY LOSS OR DAMAGE ARISING FROM, CONNECTED WITH, OR RELATING TO THE PRODUCTS YOU RESERVE OR PURCHASE OR THESE TERMS OF PURCHASE, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA, BUSINESS, MARKETS, SAVINGS, INCOME, PROFITS, USE, PRODUCTION, REPUTATION, OR GOODWILL, ANTICIPATED OR OTHERWISE, OR ECONOMIC LOSS, UNDER ANY THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, CIVIL LIABILITY, STRICT LIABILITY, OR ANY OTHER THEORY OF LAW OR EQUITY).

PRIVACY

We collect, use, and disclose personal information in accordance with our Privacy Policy. By accepting these Terms of Purchase, you consent to our collection, use, and disclosure of personal information in accordance with our Privacy Policy.

GENERAL

These Terms of Purchase and all related matters are governed solely by the laws of the Province of Ontario without reference to its conflict of laws provisions, and the federal laws of Canada applicable therein. Any dispute arising from, connected with, or relating to these Terms of Purchase or any related matters will be resolved by the laws of the Province of Ontario, Canada, and you hereby irrevocably submit and attorn to the original and exclusive jurisdiction of those courts.

These Terms of Purchase enure to the benefit of Remmen and its successors, assigns, and related persons. You may not assign any rights or obligations that you have under these Terms of Purchase. Remmen may assign its rights and obligations under these Terms of Purchase without your consent. If any provision of these Terms of Purchase is held to be invalid or unenforceable for any reason then the provision will be deemed to be severed from these Terms of Purchase and the remaining provisions will continue in full force and effect. No consent or waiver by Remmen of any breach or default in the performance of obligations under these Terms of Purchase will be construed as a waiver of any other breach or default not be effective unless in writing and signed by the party granting this waiver.

CONTACTING US

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Some pictures and media on this site are courtesy of Pfaff Auto Group.

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ANNOUNCEMENT

Please note that due to the COVID-19 pandemic, we have taken precautionary measures to protect our staff, families, and customers. 

While we are still open and accepting orders, there will be delays in shipping out those orders. 

Please contact us for any concerns you may have. 

Thank you and stay safe!

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